Store Policies & Returns
BY PURCHASING PRODUCTS from PARTNERS and SOLUTIONS LLC (DBA RODHOLDERDEPOT.COM) you agree to abide by the policies stipulated below.Product Images - Some products may include images of items that are optional to that product, this means there is an additional cost if included. It is the purchasers responsibility to determine if the items shown are included in the base price or if they are optional. Please call us if you have questions regarding items shown on our website. 1-586-255-0212
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Accepted Methods of Payment. We accept , Visa, Mastercard, American Express, Discover and Paypal. We also accept personal checks (with a 10-day hold for the check to clear).
CREDIT CARDS & PAYPAL PURCHASES ARE CHARGED AT THE TIME OF THE ORDER: This is because Rodholderdepot.com does not retain credit card numbers, expiration dates and security codes. This provides a higher level of protection against fraud for both the customer and for Rodholderdepot.com. The interest incurred due to this policy is generally pennies per day. The added protection you receive for these pennies per day is well worth it. If you are concerned about the small amount of interest that you would incur as a result of this policy. We will happily refund the daily simple interest for the period from the time you order until the time the product ships.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Unless otherwise indicated "FREE SHIPPING" is only offered for destinations in the lower 48 states and is only by way of ground shipping, (air or other means of transportation are excluded from "FREE SHIPPING") .We reserve the right to use our choice of shipping companies including United Parcel Service, United States Post Office, Federal Express and other as we deem appropriate.
Express or expedite shipping may not be available on some purchases, in those cases we will refund any costs incurred for express or expedited shipping and only charge for normal shipping such as UPS ground, FED EX ground or USPS Priority Mail.
Some international shipments will ship free if indicated, although unlikely we reserve the right to adjust shipping charges if an error has occurred on products where we offer free shipping.
Cancellations Prior to Shipment. All cancellations initiated by the customer are subject to a minimum charge of 5%. This fee will be charged if the credit card company has charged Rodholderdepot.com with a transaction fee. This is the amount that is charged by the credit card company for handling the initial transaction and the cancellation, these charges are not recovered from the credit card companies by us when a transaction is cancelled and the customer is refunded. Your credit card will be credited with your original purchase price less the 5%. We reserve the right to choose the method of refunding customer initiated cancellations. At our discretion refunds resulting from a customer initiated cancellation may be refunded via a check from PARTNERS AND SOLUTIONS LLC or a credit to the customers card .
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. If your package is damage upon receipt be sure to take several pictures of the damage and the carton in which it came, the pictures will be helpful in resolving your issue with the freight carrier or shipping company.
Delivered items - We are not responsible for items stolen from porch deliveries or mail boxes if our shipping agents provide proof of delivery where no signature has been requested. When you order from us you can request that a delivery be signed for by your agent or yourself.
Manufacturers Defects. If a product appears to have a manufacturers defect, email our us at support@rodholderdepot.com or call for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
INTERNATIONAL RETURNS FOR CREDIT - EFFECTIVE IMMEDIATELY ANY PRODUCT RETURNED FOR CREDIT FROM A FOREIGN COUNTRY WILL BE SUBJECT TO A MANDATORY 25% HANDLING & RESTOCKING FEE, FURTHER ONLY ITEMS DEEMED AND Verified TO BE MANUFACTURERS DEFECTIVE PRODUCTS WILL BE ACCEPTED FOR A CREDIT. PICTURES AND EXPLANATIONS OF THE DEFECT ARE REQUIRED IN ALL CASES. CREDIT WILL BE ISSUED AFTER THE MANUFACTURER HAS AGREED TO THE DEFECT AND THE ITEM HAS BEEN RECEIVED AT THE REQUIRED RETURN FACILITY. ALL SHIPPING COSTS FOR THE RETURN WILL BE BORN BY THE CUSTOMER. IN SOME CASES THE MANUFACTURER AT IT’S DISCRETION MAY COMPENSATE THE CUSTOMER FOR THE RETURN SHIPPING. PLEASE BE SURE TO MEASURE ITEMS CORRECTLY TO AVOID AN UNNECESSARY RETURN AND ADDED EXPENSE.
RESTOCKING FEES: Products returned that are not defective will be subject to a restocking charge of up to 25% of the purchase price of the item being returned. Most returned items cannot be sold as new, they require repackaging, inspection and are generally discounted because the package has been opened. This In addition to the lost labor of packaging, inspection, and paperwork in processing the original purchase. As a customer you generally do not purchase items that you can see have been opened.
All returned items must be in "AS NEW" condition suitable for resale - with no scratches, dents or damage of any kind or missing parts.
STRICT 30 DAY RETURN MERCHANDISE POLICY. Permission for any return merchandise must be secured from our return department. YOU HAVE 30 DAYS FROM THE SHIP DATE TO RECEIVE REFUNDS. RESTOCKING FEES MAY APPLY. You must call or email the refund request to PARTNERSANDSOLUTIONS@GMAIL.COM (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. Under certain circumstances we may extend the return policy beyond 30 days, please check with us when returning merchandise.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
Return the item to the address given to you by our return department. Write the Return Authorization Number clearly on the box or package. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us
When you are returning an item that indicated "free shipping" and that is not defective or is being returned because it did not fit in your desired location and was not the fault of Rodholderdepot.com we will deduct 10% from your refund to cover our cost of shipping your original order.
Product Images - Some products may include images of items that are optional to that product, meaning they are an additional cost. It is the purchasers responsibility to determine if the items shown are included in the base price or if they are optional. Please call us if you have questions regarding items shown on our website. 1-586-255-0212
International Shipments
Note to International Customers - We generally do not know the shipping costs at the time of purchase. In these cases you may make the purchase and we will send you a followup link to pay for actual shipping costs once they are known. If you decide not to purchase due to shipping costs we will refund your original purchase costs immediately once you have notified us.
Orders that are shipped outside the supplier country might incur custom and sales taxes. It is the buyer's responsibility to pay for these additional fees at the time of delivery. If a shipment is refused we will deduct these fees from the refund which will be added to the normal restocking fee.
Waiver and Release: I, the customer understand that by purchasing products from PARTNERS and SOLUTIONS LLC (doing business as RODHOLDERDEPOT.COM), I release and forever discharge and hold harmless PARTNERS and SOLUTIONS LLC and its successors and assigns from any and all liability, claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from the products or services provided by PARTNERS and SOLUTIONS LLC.
Further, I the customer understand and acknowledge that this release discharges PARTNERS and SOLUTIONS LLC from any liability or claim that I may have against PARTNERS and SOLUTIONS LLC with respect to bodily injury, personal injury, illness, death, or property damage that may result from the products purchased or services provided to me as a the customer.
Got Questions? email us at: support@rodholderdepot.com or call 1-586-255-0212
